As businesses underwent their digital transformations to survive in 2020, one of the emerging tools that became quite popular was Zoom.
Although Zoom was already available, its meeting software with multiple windows made it much easier to collaborate, communicate, and manage business functions. Entrepreneurs are still using this technology for everything from teaching martial arts to working with customer service problems.
1. Encryption Problems
Zoom claimed that they used end-to-end encryption for their meetings, but it turns out that it was only transport encryption used on the platform. That meant it was the same process browsers use to send data from servers to computers safely. That meant some governments could compel server operators to hand over information.
2. Installation Concerns
Users discovered that Zoom’s installation files would operate in questionable ways, sometimes in multiple instances. One version that came from a third-party vendor was found to contain malware. Another bypassed security controls by using admin credentials on macOS without requesting user consent.
3. Zero-Day Exploits
Some of the critical zero-day exploits were selling for $500,000 in 2020. This problem is an unknown vulnerability that others can use to exploit the user’s hardware or software. Although some issues require the hacker to be in a Zoom call with the intended target, several flaws have developed – including chat function identity sharing, hijacking, and email address leaking.
If a business doesn’t create the right security settings on a Zoom call, people can access the group to post everything from hate speech to pornography. It’s this problem that led to many companies and schools banning its use.
Other video calling and meeting software companies face similar issues. That’s why every business that works online should have cybersecurity solutions ready to implement.